Thank you for shopping at DestrezaStyle!
All items can be exchanged or returned after 14 days of purchase,
Items must be in perfect condition without showing signs of use and must be returned with the original packaging in which they were delivered.
1. If you purchased a product using NORMAL SHIPPING, please do not send the product back to the manufacturer.
Send us an email to desthreza@gmail.com with the exchange or return request and you will receive an email from us with the necessary information.
2. In case of return, please allow up to 14 days for the refund to be made.
In the case of an exchange, if the item you wish to exchange is in stock, please wait between 1 and 5 working days.
If the item is not in stock, the exchange may take between 15 and 30 days.
After this time, if you have not received your item, you will be refunded.
3. Items must be in the same state of conservation in which they were received: please do not remove labels or packaging. Always send a receipt or proof of purchase.
4.The cost of shipping costs is the responsibility of the buyer.
5. Shipping costs are not subject to refund! If you receive a refund, the return shipping cost will be deducted from your refund.
6. Depending on where you live, the time it may take for your product to reach you may vary.
7. Please note that we cannot guarantee that we will receive your returned item.
8. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
9. If you haven't received a refund yet, check your bank account first. Then contact your credit card company, it may take some time for your refund to be officially credited.
If you have already done all of this and have not yet received your refund, please email us at desthreza@gmail.com.